Return Policy
Do you offer a warranty for custom labels?
InchBug designed all custom labels to be durable and to withstand the dishwasher and microwave. However, if your labels break or tear during the first 90 days, please contact us regarding replacement. Labels are not eligible for replacement for any reason 90 days after purchase.
What is your return policy?
All sales are final for personalized products. This includes the Original Orbit Label, Orbit Label 2.0, Bag Tags, and all custom Adhesive Labels. No returns, exchanges, or refunds will be accepted for these items.
Merchandise other than custom labels is eligible for return within 30 days of shipment. All returns must be assigned a Return Authorization number (RA #) prior to returning product. Please contact Customer Service at 1-877-INCHBUG (462-4284) for your RA number. Failing to do so will result in the refusal of your return. Returns must be postmarked by the 10th business day after issuance of the RA number. Returns shipped/postmarked after the 10th business day will be refused.
Our return guidelines are as follows:
- Products must be returned in their unused, original condition and in their original packaging with all documentation, packing, and warranty information included. Returned items not meeting these criteria are subject to a 25% restocking fee. The customer is responsible for shipping costs (each way) on unwanted items. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at their expense.
- Once your return is received, a credit is issued for the original purchase amount, minus original shipping charges and discounts. Your credit will be issued within 2 to 4 weeks of the day your package is received at our facility.
- Products such as eating utensils, bottle feeding items/accessories, and cups cannot be resold due to hygienic reasons. These items are non-refundable.
- If you are returning a gift, you will receive store credit for use on our website.
Questions or comments? Send an email to howdy@inchbug.com.
Exchanges
InchBug does not accept exchanges on any personalized products.
Exchanges are allowed for any other merchandise within 30 days of purchase. If you are requesting an even exchange (ex/ swapping out a size), please contact us via email (howdy@inchbug.com) or phone (toll-free at 1-877-462-4284) with the item information and Customer Service will make a note on your account. You are responsible for all shipping fees.
If you want to exchange an item, but it is not an even exchange, you are responsible for any additional costs, including shipping fees, for the replacement item. Please contact Customer Service for further instructions.
Refusal of Delivery
If a package is refused for delivery, the customer is responsible for actual shipping charges incurred by InchBug. Once we receive the package at our facility, a credit will be issued to the original credit card for the purchase price, less the actual shipping cost. This shipping charge applies even if your order originally qualified for free shipping. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible.
Purchases with items that may have reduced in price due to a sale or promotion within 1 day of purchase are eligible for a price adjustment. You may request a price adjustment by emailing howdy@inchbug.com within 1 day of purchase. This does not apply to email discount codes. Some exclusions may apply.
Replacement Policy
At InchBug, we take pride in delivering high-quality customized products and take great care to provide an accurate description of each product. If we make a customization or production error, we will replace it at no cost. If the customer has made an error there is a 4 hour grace period to make corrections or changes. Replacements for orders received with customer errors can be reordered at 20% of the original cost, excluding taxes and shipping, within 30 days of purchase. This applies to incorrect details, color, misspellings, and adjustments after processing or shipping. InchBug is not held responsible for orders details and orders are printed as requested.
We do not provide replacements for normal wear and tear or improper use such as writing on labels. Packages lost in mail are eligible for replacement after receiving verification from USPS that they are unable to locate the package.
Customization Policy
Orders are printed as requested – Orders are printed exactly as submitted, but you may request changes by emailing howdy@inchbug.com within 4 hours of placing your order. To make sure your order is just right, please finalize all personalization details before checking out. We understand if you are curious about how your products may appear once rendered, so we encourage reaching out to customer service for some digital examples.
Character Limits Are Final – Each product has a set character limit to ensure the best fit and print quality. Unfortunately, we cannot adjust max character limits on any of our personalized products and any requests for this can’t be accommodated. We appreciate your understanding, and we’re always happy to help you find the best layout or product to fit your needs.
Alphanumeric Characters Only – To ensure the best print quality, our labels are designed to support standard alphanumeric characters (A–Z, 0–9) and commonly used symbols such as dashes, periods, and parentheses (e.g., for phone numbers or addresses). At this time, we are unable to print non-English language characters, emojis, or other special symbols, as they may not render correctly when printed. We understand the importance of names and languages, and we truly regret any inconvenience this may cause.
Gift Note Section – The gift note section is just for your personal message and isn't used for customization requests.
