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- orbit labels
Nice product; ok customer service
They didn't make/ship one of my items from my order. This was very inconvenient for me to have one child's item missing (because of course then she complained that her siblings had their labels already) and also I didn't have the items for the first few weeks at school - which is probably the most crucial time to have it. Also, when I contacted their customer service they responded but said I needed to find the original shipping label. I hadn't realized that they had no intention of replacing the missing item (which was already paid for) until I went to go hunt down the shipping label and e-mail them a copy of it. Just a lot of inconvenience at a busy time of year for a mistake that they made on their end. The labels themselves are nice quality. I wish there were more room to add more characters per line because I'd love to be able to add an email address line in case items get lost.
Hi Tiffany! Thanks for your feedback. We strive to offer excellent customer service and a superior personalized product and are very sorry for not delivering on that for you. According to our records, it looks like the missing item was shipped within 24 hours of when the discrepancy was reported to us. We request the stamp number from the packing slip so we can do some internal quality control, but that did not delay the shipment of the missing item. Again, we apologize for any inconvenience this issue may have caused and appreciate you providing feedback so we can learn and strive to do better.
- Label Dimensions: 1.5" circle
- Package contains: 20 labels
- Not designed for use on clothing or silicone
- Dishwasher and microwave-safe; can be boiled and sterilized
- InchBug does not recommend writing on any of the custom labels
Please allow up to 5-10 business days for processing of personalized products.