What is your return policy?

InchBug designed the Orbit Labels to be durable and to withstand the dishwasher and microwave. However, if your labels break or tear during the first 90 days, please contact us regarding replacement. Orbit Labels are not eligible for replacement for any reason 90 days after purchase. All returns must first obtain a Return Authorization number (RA #). You can obtain an RA # by contacting us during our normal office hours by calling toll free 1-877-INCHBUG (462-4284).   You must contact InchBug and receive an RA # prior to returning the merchandise.  Failing to do this can result in the refusal of your return.

 Our return guidelines are as follows:

• Products must be returned to us in their unused and original condition and in their original packaging with all documentation, packing and warranty information included. Returned items not meeting these criteria are subject to a 25% restocking fee. You will be responsible for shipping costs (each way) on unwanted items. Certain products such as eating utensils, bottle feeding items / accessories, breast pumps, nipples, cups cannot be resold for hygienic reasons and are therefore non-refundable. Items that are returned with missing pieces and/or parts will not be refunded and will be shipped back to the customer at customer's expense.
• We are not responsible for shipping charges on the returned item. This is the responsibility of the customer.
• All custom Orbit Label purchases are final and are not returnable, unless there was an error made during the personalization process such as misspelling or other errors/oversights by InchBug.  Due to the personalization, the labels are not able to be resold and are therefore non-refundable except as described above.  Please ensure that you correctly and accurately type in the personalization desired, as your input will be utilized as it is entered to manufacture your custom labels.
• When your item is returned you will be credited the original purchase amount minus our original shipping charges to you. If your item ships directly from the manufacturer and you cancel after it ships, we will credit your card minus the shipping charges incurred from the manufacturer. Your credit will be issued within 2 to 4 weeks of the day your package is received at our facility.
• If you are returning a gift we only allow store credit.
  

Please contact us with questions or comments.  Send us an email at customerservice@inchbug.com.
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Exchanges

If you would like to exchange an item within 30 days for different merchandise, simply follow the same steps as outlined in our return policy.  You will need to place a new order on the site for what you would like instead. Once the original item is returned, you will either receive store credit or a credit on your credit card in the amount that you originally paid (minus shipping). If the item or items are returned, the actual shipping fees we were charged from our shippers or manufacturer's shippers to originally ship your item or items will be deducted from your purchase price.

Refusal of Delivery

If a package is refused for delivery, the customer will be responsible for actual shipping charges incurred by InchBug. Once we receive the package back in our facility, we will issue a credit to the original credit card for the purchase price less the actual shipping cost of shipping the package to you. This shipping charge will apply even if you were not originally charged shipping under a free shipping promotion. The purpose of this is to defray unnecessary shipping costs and to allow us to offer the lowest prices possible. This does not apply to packages that appear to be damaged in shipping.

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